Frequently Asked Questions 🙋

Effective Date: 19 March 2026 1. INTRODUCTION Dial and Learn App (“Dial and Learn”, “we”, “our”, “us”) is an online educational platform that connects learners with independent tutors through digital tools, including video conferencing, messaging, and scheduling integrations. These Terms and Conditions (“Terms”) constitute a legally binding agreement between Dial and Learn and any person who registers, accesses, or uses the platform (“User”). By creating an account or using the App, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are registering on behalf of a minor, you confirm that you are the lawful parent or legal guardian and accept full responsibility for the learner’s use of the platform.

2. ELIGIBILITY AND USER REGISTRATION Users must be at least 18 years of age to create an account. Learners under the age of 18 may only access the platform under the supervision and consent of a parent or legal guardian. The User agrees to provide accurate, current, and complete information during registration and to keep such information updated at all times. Dial and Learn reserves the right to suspend or terminate accounts where false, misleading, or incomplete information is provided. Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.

3. NATURE AND SCOPE OF SERVICES Dial and Learn provides a digital marketplace and facilitation platform that enables connections between learners and tutors for educational purposes, including but not limited to academic tutoring, homework assistance, exam preparation, and skills development. Dial and Learn does not employ tutors directly and does not act as an educational institution. Tutors operate as independent contractors and are solely responsible for the delivery, quality, and accuracy of their services.

Dial and Learn does not guarantee academic improvement, examination success, or specific educational outcomes. 4. BOOKINGS, SCHEDULING, AND SESSION MANAGEMENT All tutoring sessions must be scheduled through the App. Session availability is dependent on tutor schedules and cannot be guaranteed. Users agree to attend sessions punctually and ensure that learners are prepared with the necessary materials and a suitable learning environment. Dial and Learn reserves the right to cancel or reschedule sessions in cases of technical issues, tutor unavailability, or unforeseen circumstances.

5. PAYMENT TERMS All services must be paid for in advance unless otherwise agreed in writing. Users agree to pay all applicable fees as displayed on the App, including any subscription fees, session fees, or additional charges. Failure to make payment may result in suspension or termination of access to services. All payments are processed through secure third-party payment providers, and Dial and Learn does not store sensitive payment details.

6. CANCELLATION, RESCHEDULING, AND REFUNDS Users may cancel or reschedule sessions provided that at least 24 hours’ notice is given prior to the scheduled session time. Cancellations made less than 24 hours before the session, or failure to attend a scheduled session, may result in forfeiture of the session fee. Refunds are not guaranteed and will be issued at the sole discretion of Dial and Learn, subject to internal review and applicable consumer protection laws.

7. USER CONDUCT AND PLATFORM USE Users agree to use the platform only for lawful purposes and in a respectful and appropriate manner. Any form of abuse, harassment, discrimination, exploitation, or inappropriate communication is strictly prohibited. Dial and Learn reserves the right to investigate misconduct and suspend or permanently terminate accounts without prior notice if violations occur.

8. CHILD SAFETY AND PROTECTION POLICY Dial and Learn is committed to maintaining a safe environment for all learners, particularly minors. All tutors are required to uphold strict professional boundaries and must not engage in any form of inappropriate communication, behavior, or conduct with learners. Parents or guardians are strongly encouraged to supervise sessions and monitor communications where reasonably possible. All sessions may be monitored or recorded for quality assurance, training, and safety purposes, subject to applicable data protection laws. Any suspected abuse, misconduct, or safeguarding concern must be reported immediately to Dial and Learn. We reserve the right to investigate, suspend, and report such matters to relevant authorities where required by law. Dial and Learn adopts a zero-tolerance policy toward child exploitation, grooming, or any unlawful interaction involving minors.

9. TECHNOLOGY AND THIRD-PARTY SERVICES DISCLAIMER The platform may integrate with third-party services such as video conferencing tools, messaging applications, and calendar systems. Dial and Learn does not control these third-party services and is not responsible for any disruptions, data loss, security breaches, or technical failures arising from their use. Users are responsible for ensuring access to stable internet connectivity, compatible devices, and updated software.

10. INTELLECTUAL PROPERTY RIGHTS All content, materials, branding, software, and intellectual property associated with Dial and Learn are owned by or licensed to Dial and Learn. Users may not reproduce, distribute, modify, or exploit any content without prior written consent. Tutors retain rights to their own original teaching materials but grant Dial and Learn a non-exclusive license to use such materials for platform-related purposes where applicable.

11. LIMITATION OF LIABILITY Dial and Learn acts solely as an intermediary platform and shall not be held liable for any direct, indirect, incidental, or consequential damages arising from: The conduct or performance of tutors or users Academic outcomes or learner performance Technical issues, interruptions, or service unavailability Disputes between users To the fullest extent permitted by law, Dial and Learn’s liability shall be limited to the amount paid by the user for the relevant service. 12. PRIVACY AND DATA PROTECTION Dial and Learn processes personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA). By using the platform, users consent to the collection, processing, and storage of personal information necessary to provide services. 13. TUTOR AGREEMENT 13.1 Independent Contractor Status Tutors acknowledge that they operate as independent contractors and not as employees, partners, or agents of Dial and Learn. Tutors are solely responsible for their own taxes, insurance, and compliance with applicable laws. 13.2 Tutor Obligations Tutors agree to: Provide accurate qualifications and credentials Deliver services professionally and competently Maintain appropriate communication at all times Safeguard learner confidentiality Comply with child protection standards and ethical conduct

13.3 Prohibited Conduct for Tutors Tutors must not: Engage in any inappropriate or unlawful conduct with learners Share personal contact details to bypass the platform Conduct private sessions outside the App without authorization Misrepresent qualifications or experience Any violation may result in immediate termination and possible legal action.

13.4 Tutor Liability Tutors accept full responsibility for the services they provide and indemnify Dial and Learn against any claims arising from their conduct, negligence, or failure to perform services adequately. 13.5 Payment to Tutors Tutor compensation structures, commissions, and payment timelines will be governed by separate agreements or platform policies.

14. APP DISCLAIMER The Dial and Learn App is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. Dial and Learn does not warrant that: The App will be uninterrupted, secure, or error-free The services will meet specific user expectations All tutors will meet user preferences or standards Use of the platform is at the User’s own risk.

15. TERMINATION Dial and Learn reserves the right to suspend or terminate any account without prior notice if a User or Tutor breaches these Terms or engages in harmful or unlawful conduct.

16. AMENDMENTS These Terms may be updated from time to time. Continued use of the platform constitutes acceptance of the revised Terms. 17. GOVERNING LAW These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

18. CONTACT DETAILS Dial and Learn App Email: support@dialandlearn.co.za Phone/WhatsApp: (064) 988-8459